SCHOOL POLICIES

Cancellation/Rescheduling of Lessons
We understand that lessons may occasionally be cancelled and will be happy to reschedule as per below policy.


Cancellation By the Student

Students may cancel a lesson with a minimum of 24 hours advance notice in order to obtain a make up lesson. A message may be left at 905-915-8788 or info@encoremusicservices.ca.

A maximum of 4 make up lessons will be granted per student per lesson year (September 2018-June 2019). This includes cancellations due to student illness and emergency. If the student provides less than 24 hours notice of cancellation, the student’s account will be charged for that lesson, and the lesson will not be made up.

Cancellation by Teacher
In the rare case of a teacher absence or cancellation, the teacher cancellation will be made up. This does not count towards the make up lesson limit described above. Additionally, if a teacher is ever unable to conduct a class due to illness/scheduling conflict, lesson will be conducted by an alternate teacher. If alternate teacher is unavailable, the class will be rescheduled for the student. be made up.

Withdrawal
Two weeks written notice must be sent to the school administration if the student wishes to discontinue lessons before completion of the academic year. Teacher notification is not considered formal notice of withdrawal, but rather the withdrawal notice must be provided to the school administration (director or delegate).

If the student withdraws before the academic year ends, a refund of prepaid fees for lessons paid but not yet received will be given, if there are no other outstanding charges on the student’s account. If two weeks written notice is not given prior to withdrawal, the student’s account will be reimbursed for any prepaid tuition minus the two weeks.


Holidays and Closures

Our calendar has been developed with your schedule in mind!   We know that students often travel during school and statutory holidays, and have developed our calendar accordingly.

You can access the 2018-2019 lesson calendar by clicking HERE.  


Continue reading the full copy of our school policies HERE